Legal & Information

Privacy Policy, Terms of Service & Frequently Asked Questions

Privacy Policy

Last Updated: November 2024

1. Introduction

At Axora Finance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, NIC number, date of birth
  • Financial Information: Income details, employment information, bank account details
  • Documentation: ID copies, utility bills, proof of income
  • Transaction Information: Loan applications, payment history, account activity
  • Technical Information: IP address, browser type, device information

3. How We Use Your Information

We use your information for the following purposes:

  • Processing loan applications and managing your account
  • Verifying your identity and preventing fraud
  • Communicating with you about your loans and services
  • Improving our services and customer experience
  • Complying with legal and regulatory requirements
  • Sending promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist in our operations
  • Credit Bureaus: For credit assessment and reporting purposes
  • Legal Authorities: When required by law or to protect our rights
  • Business Partners: With your explicit consent

5. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of sensitive data during transmission
  • Secure storage systems with access controls
  • Regular security audits and updates
  • Employee training on data protection

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Lodge a complaint with relevant authorities

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: privacy@axorafinance.com
  • Phone: +94 71 95 33118
  • Address: Thirappane, Anuradhapura, Sri Lanka

Terms of Service

Last Updated: November 2024

1. Acceptance of Terms

By accessing and using Axora Finance services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Eligibility

To use our services, you must:

  • Be at least 21 years of age
  • Be a citizen or permanent resident of Sri Lanka
  • Have a valid NIC and proof of address
  • Have a regular source of income
  • Not be bankrupt or subject to insolvency proceedings

3. Loan Application and Approval

  • All loan applications are subject to credit assessment and approval
  • We reserve the right to approve, reject, or modify loan applications
  • Approval is not guaranteed and depends on creditworthiness
  • You must provide accurate and complete information
  • False information may result in application rejection and legal action

4. Interest Rates and Fees

  • Interest rates are disclosed at the time of loan approval
  • Rates may vary based on loan type, amount, and duration
  • Processing fees and other charges will be clearly stated
  • Late payment fees apply for overdue installments
  • All charges are subject to applicable taxes

5. Repayment Terms

  • You agree to repay the loan according to the agreed schedule
  • Payments must be made on or before the due date
  • Late payments may incur penalties and affect your credit score
  • Early repayment is allowed with prior notice
  • Prepayment charges may apply as per loan agreement

6. Default and Collection

In case of default:

  • We may initiate collection proceedings
  • Additional charges and legal fees may apply
  • Your credit score will be negatively affected
  • We may report defaults to credit bureaus
  • Legal action may be taken to recover amounts due

7. Account Security

  • You are responsible for maintaining account confidentiality
  • Notify us immediately of any unauthorized access
  • Do not share your login credentials with others
  • We are not liable for losses due to unauthorized use

8. Limitation of Liability

Axora Finance is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or business opportunities
  • Service interruptions or technical issues
  • Third-party actions or content

9. Modifications

We reserve the right to modify these Terms of Service at any time. Continued use of our services constitutes acceptance of modified terms.

10. Governing Law

These terms are governed by the laws of Sri Lanka. Any disputes shall be resolved in the courts of Sri Lanka.

11. Contact Information

For questions about these Terms:

  • Email: legal@axorafinance.com
  • Phone: +94 71 95 33118

Frequently Asked Questions

General Questions

Axora Finance is a leading financial services company in Sri Lanka, providing various types of loans including personal, business, education, gold, home, vehicle, and agricultural loans with competitive interest rates and flexible repayment terms.

You can apply for a loan by signing up on our website, logging into your account, and filling out the loan application form. You'll need to provide personal information and upload required documents like NIC copy, utility bills, and proof of income.

Required documents include: Valid NIC, recent utility bill (electricity/water), bank statements (last 3 months), proof of income (salary slips or business documents). Additional documents may be required depending on the loan type.

Loan Process

Loan approval typically takes 24-48 hours after document verification. For urgent cases, we offer express processing with approval within 12 hours. You'll be notified via email and SMS once your loan is approved.

You must be: (1) 21-65 years old, (2) Sri Lankan citizen or permanent resident, (3) Have regular income source, (4) Good credit history, (5) No ongoing bankruptcy proceedings. Additional criteria may apply for specific loan types.

Interest rates vary based on loan type, amount, duration, and your credit profile. Rates range from 7.5% to 15% per annum. The exact rate will be disclosed during the application process before approval.

Repayment

You can make payments via: (1) Cash at any branch, (2) Bank transfer, (3) Cheque deposit, (4) Online payment (coming soon). Payment details and schedules are available in your customer dashboard.

Yes, you can prepay your loan at any time. We have flexible prepayment options with minimal or no prepayment charges depending on your loan type. Contact us for prepayment details.

Missing payments may result in: (1) Late payment charges of 2% per month, (2) Negative impact on credit score, (3) Collection proceedings. If you anticipate difficulties, contact us immediately to discuss restructuring options.

Account & Security

Absolutely. We use industry-standard encryption and security measures to protect your personal and financial information. Your data is never shared with third parties without your consent. See our Privacy Policy for details.

You can reset your password from the login page by clicking "Forgot Password" or by going to your profile settings after logging in. You'll need to verify your identity for security purposes.

Contact us via: Email: support@axorafinance.com, Phone: +94 71 95 33118 (Mon-Sat, 9AM-6PM), Visit our branch: Thirappane, Anuradhapura, Sri Lanka, or use the contact form on our website. We're here to help!
Still Have Questions?

Can't find what you're looking for? Contact our support team at support@axorafinance.com or call +94 71 95 33118. We're happy to help!

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